Customer Care Representative

TFS - The Foundation Specialists | Regional Leader in Foundation, Crawlspace, and Concrete Repair

Are you passionate about making a real difference and taking pride in your work? Do you thrive in an environment where your skills are valued and your contributions make an impact? TFS - The Foundation Specialists is growing, and we're seeking a Customer Care Representative to join our high-performing team!

At TFS, we live by our values:

Humble. Hungry. Smart. One Team.

We're redefining the construction industry through purpose-driven work, and we're looking for like-minded individuals to help us achieve that mission.

Responsibilities:

• Represent us by taking calls, scheduling sales, & service appointments
• Provide vital tactical support to other departments of the company
• Strive to meet or exceed your metrics for converting leads into scheduled appointments, while also focusing on appointment retention.
• Provide each customer with a remarkable experience

Requirements:

• Customer service experience in a call center environment preferred
• Exceptional telephone, communication, & interpersonal skills
• Strong voice & a good listener
• Proficiency in computer skills including navigating multiple tabs, windows & systems
• Ability to pass pre-employment drug screen & background check

What you Gain:

• The opportunity to provide peace of mind to homeowners facing serious home issues.
• Extensive paid training and ongoing support to help you succeed.
• Comprehensive benefits: health, dental, vision, life insurance, and a 401(k) with 4% company match.
• Full-time M-F w/ rotating Saturdays, hourly $17 per hour base plus bonus structure

This is an in office position located in College Grove, not remote.

If you're ready to join a mission-driven, high-energy customer care team where your skills and results truly matter — apply today!

Learn more about us at www.thefoundationspecialists.com